"I've spent just shy of two decades in healthcare, with a large focus on the revenue cycle and financial side of the house. I'm always mining for pearls of wisdom as I read through expert articles or attending conference engagements. I had the pleasure of attending a small meeting format with Kem & Taya and it was a goldrush of relatable, practical, and actionable information. They have an ironclad grasp on the revenue and financial landscape of healthcare with a passionate mission to serve those who work tirelessly to heal and care for the individuals in their communities. I would recommend you explore their books, podcasts, or find a venue where they are speaking - you will benefit from this small investment of time!
-Jason Steeprow, Executive Director"
This was one of the presentations that really got me to thinking about different connections in skills, education, job satisfaction and the patient experience. I appreciate Kem and Taya's expertise and will definitely search for more information from them.
Very pleasant to listen to and was informative. She even had additional updates that were just made added to her presentation, which to me means she goes up and beyond her job, not just reading the materials and changing slides. Thank you.
- Dana
Lots of specific points to help with facilitating patient payments and clear balance due communication. Making me rethink our value to certain processes we have in place and considering change surrounding those.
I will recommend this program to others. Taya was very informative of how to look at A/R denials in a different way. She also mentioned educating the staff, educating the front desk the life cycle of a claim and volunteering at front desk. It is better to have everyone informed as Team effort.
- Diane k.
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