I want to take a moment to sincerely thank you for the incredible support you provided to my practice during a time of real need. When we were transitioning from a billing process that wasn’t up to standard, you stepped in with grace and strength… From the bottom of my heart, thank you. Though I did not have as much face-to-face time with you as my manager, the moments we did share revealed your genuineness, caring spirit, and commitment to helping those of us still grinding it out independently. You have shown me what it means to care for the “little guy” and that is something I will never forget.

Enrolling in the Revenue Cycle Management course was driven by a desire to enhance my expertise and address specific challenges within our local health department. I approached the program with numerous questions and a strong commitment to improving our operational efficiency. What I found most valuable was the course’s comprehensive exploration of each area of the revenue cycle.

This holistic approach illuminated previously unrecognized gaps and inefficiencies within our existing processes. It provided me with a clear understanding of the interconnectedness of each stage and how seemingly small issues can have a significant impact on overall performance.

Taya’s expertise regarding the development and management of our practice’s RVU program has been extremely helpful. Her use of analytics through our EMR reporting gave us the confidence to know that we were creating a solid program for our providers based on actual data. This has given our doctors and allied health professionals a high degree of confidence in what has been a new program for our company. As owners this has helped us build better relationships with all of our clinicians and bolstered their confidence in our leadership. Thank you, Taya!

Session was excellent! Taya knows her stuff, look forward to learning more at future events

Teacher was amazing, well spoken, and very educated. Everything was easily understood, questions were thoughtfully answered and examples were super helpful.

Taya always does such a great job and works to make sure everyone feels comfortable!

I’ve spent just shy of two decades in healthcare, with a large focus on the revenue cycle and financial side of the house. I’m always mining for pearls of wisdom as I read through expert articles or attending conference engagements. I had the pleasure of attending a small meeting format with Kem & Taya and it was a goldrush of relatable, practical, and actionable information. They have an ironclad grasp on the revenue and financial landscape of healthcare with a passionate mission to serve those who work tirelessly to heal and care for the individuals in their communities. I would recommend you explore their books, podcasts, or find a venue where they are speaking – you will benefit from this small investment of time!

This was one of  the presentations that really got me to thinking about different connections  in skills, education, job satisfaction and the patient experience. I appreciate Kem and Taya’s expertise and  will definitely search for more information from them. 

Very pleasant to listen to and was  informative. She even had additional updates that were just made added to her presentation, which to me means she goes up and beyond her job, not just reading the materials and changing slides. Thank you. 

Lots of specific points to help with facilitating patient payments and clear balance due communication. Making me rethink our value to certain processes we have in place and considering change surrounding those.